Outsourcing Call Center Services
Who is The Connected Hive?
Located in Minneapolis MN, The Connected Hive helps companies find, screen/qualify, and select the best contact center partner to meet your program needs, and at no cost to you. We provide Contact Center Outsourcing, technology solutions and consulting services in Minneapolis, MN to businesses seeking to supplement and enhance their customer experience domestically and globally.
With over 3,500 contact centers in the domestic U.S. and over 8,000 globally, our close relationships with contact center owners and CEOs provide you with invaluable insight way beyond the information you can obtain from a company’s website. Our selective call center consulting process delivers the leading contact centers to best serve you and your business operational needs. In today’s ever changing business environment, we understand the vendor capabilities and experience needed to advance your customer experience to the next level of success.
What We Do:
Through a careful needs assessment and review of your program/vendor requirements, we recommend the best BPO vendor partners for your business needs and growth. Founder & CEO, Tim Austrums, has been in the contact center industry for over 20 years, establishing and connecting top tier contact center BPO providers with the right industry players. He has diverse experience and proven track record. His relationships with contact centers, technology providers, consultants, and clients have given him a strong positioning and influence with world-class providers which has been a major key to his success at The Connected Hive.
His personalized approach, extensive network, and ability to negotiate to create value have led him to countless successful partnerships. He also has provided excellent customer experience solutions to top insurance and healthcare corporations, financial institutions, eCommerce/retail companies, and consumer products/services companies.
Your Strategic Business Process Outsourcing (BPO)Partner:
As your Business Process Outsourcing: expert and consultant, The Connected Hive acts as your strategic partner connecting you with the top contact centers, technology providers and consultants for your greatest benefit.
We are here to advise you on global contact center expertise and to help you drive business excellence.