Brand-safe CX for household names.
Consumer-affairs support, loyalty program service and post-purchase experience for CPG brands. We source partners who understand that every call touches shelf presence.
Every consumer call touches brand equity.
CPG programs sit inside SOCAP-informed consumer-affairs practice. Our own SOCAP membership is a reflection of how seriously we take that discipline.
The three that repeat here.
Contact center outsourcing
Consumer-affairs and post-purchase support partners with brand-voice training.
See outsourcingBusiness process outsourcing
Loyalty program administration, warranty and back-office workflows.
See BPOOffshore delivery
High-volume digital and back-office CPG programs, cost-optimized offshore.
See offshore“He always strives to add value and perspective through industry research and well thought out responses. His consultative approach will make you rethink and consider business decisions to make the greatest impact on financials and ROI.”
Loyalty, post-purchase and consumer affairs, together.
Most CPG programs are three surfaces at once: the loyalty program, the consumer-affairs line and the day-to-day service queue. We source partners who can run all three consistently.
- Loyalty and rewards program support
- Consumer-affairs response and case management
- Post-purchase service and warranty
- High-volume digital service where the brand allows
Questions from consumer products buyers.
Talk to advisors who understand brand-safe scale.
First conversation is exploratory, no cost.