Minneapolis, MN · Advisory delivered nationwide
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Solutions Vendor Sourcing & Selection Onshore, Nearshore & Offshore Contact Center Technology CX Consulting & Advisory Who We Serve Services About Contact Talk to an Advisor
Solutions

Four solution lines, one advisor at the table.

Every engagement starts with the same question: where is customer contact hurting your business? We pick from the four lanes below, or combine them into a single program.

Two advisors reviewing a strategy document at an office table
The four lanes

Where we plug in, and what you get.

Pick the lane that matches the problem in front of you today. Most clients start with one and add a second within a quarter.

Vendor Sourcing & Selection

Structured sourcing, from business assessment to signed contract, at no cost to you.

  • Contact Center Partner Selection
  • Business Process Outsourcing
  • Contact Center Outsourcing
See the lane

Onshore, Nearshore & Offshore

Match by geography, time zone and language. Agent-hour rates run $8 to $35 across the network.

  • Onshore Contact Center Services
  • Nearshore Contact Center Services
  • Offshore Contact Center Services
See the lane

Contact Center Technology

Vendor-agnostic recommendations for CCaaS, IVR, WFM, AI and chatbot, filtered through HIPAA and PCI-DSS.

  • Contact Center Technology Solutions
  • AI, Chatbot & IVR Implementation
See the lane

CX Consulting & Advisory

Day-rate to multi-month advisory: process audits, cost reduction, disaster recovery and training.

  • CX Consulting for Contact Centers
  • Disaster Recovery and Business Continuity
  • Training and QA Enablement
See the lane
Advisor and client reviewing a services roadmap at a light meeting table
How we advise

One process across all four lanes.

Whether you need a new partner, a new platform or a fresh set of eyes on your existing operation, we run the same disciplined method.

  • Personalized approach blended with two decades of contact-center leadership
  • Sharp negotiator, closer of $5 to $6 million contact-center deals
  • HIPAA and PCI-DSS working knowledge on every recommendation
  • Full transparency between client, advisor and partner
  • Fee comes from the placed partner, not from you
See our engagement steps
Depth

The bench we bring to every engagement.

0
Domestic centers
0
Global centers
20 to 30%
Cost savings typical
$0
Fee to the buyer
Common questions

The four questions buyers always ask first.

You pay nothing to engage us. Our fee is paid by the BPO partner we place, based on the volume you send them. That is why we can afford to walk away from a bad-fit recommendation.
It depends on your call type, your compliance frame and your customers' expectations. Regulated healthcare enrollment often lands onshore or nearshore; back-office data entry often lands offshore. We pull the numbers before recommending a lane.
A typical selection engagement runs 6 to 12 weeks: two weeks of assessment, four to six weeks of RFI, RFP and site audits, and two to four weeks of contracting. Timelines compress for surge programs and lengthen for regulated healthcare RFPs.
Every technology and partner recommendation is scoped against HIPAA (for PHI) and PCI-DSS (for card data) up front. Tim has spent 20+ years on regulated payor and financial-services programs, so compliance is not a bolt-on.
Start with a conversation

Which of the four lanes is closest to your problem?

Book a 30-minute intro call. We will point you at the right lane, or tell you we are not the fit.

Call Tim's team+1 952-500-0806 Email salessales@theconnectedhive.com

Talk to an Advisor

No cost. One business day.