Who we serve / Retail & eCommerce
Seasonal DTC customer service, scoped for the spike.
Inbound DTC sales, customer service and lead generation for consumer brands. SunSetter Products has been a 20-year client story.
20 years with SunSetter Products
Why retail
Seasonality breaks in-house operations faster than any other pattern.
Retail and DTC brands cannot staff for their peak all year, and they cannot afford to miss the peak. We scope partners that ramp with the season and shrink after it.
Services in retail
The three that repeat here.
Contact center outsourcing
Seasonal DTC sales, service and lead-generation partners that scale into peak.
See outsourcingBusiness process outsourcing
Order management, returns and back-office volume that spikes with the season.
See BPONearshore delivery
Bilingual seasonal capacity with time-zone overlap for US DTC brands.
See nearshoreClient, 20-year relationship
“Tim managed our business partnership successfully, overseeing and growing our portfolio of services including inbound DTC sales, customer service and lead generation. As a challenging, seasonal client with unique business requirements, Tim was always innovative, flexible, and fair in creating solutions that provided cost effective programs for our changing business needs.”
Named-client proof
A 20-year DTC operating story.
SunSetter is the archetype for how we scope retail. Seasonal, DTC, with a real quality bar.
- SunSetter Products: inbound DTC sales, customer service and lead generation
Common questions
Questions from retail and ecommerce buyers.
Yes. Every first call is at no cost to the buyer. On a sourcing engagement, our fee is later paid by the placed partner, based on the volume you send. Consulting engagements have a free initial proposal so you see scope and price before you commit.
Every shortlist and every technology recommendation is scoped against the regulatory frame that matters for your work:HIPAA for PHI, PCI-DSS for card data, and public-sector data rules for government programs:up front, not as a bolt-on.
Yes. Agent-hour rates in our network run $8 to $35 across onshore, nearshore and offshore. The right lane depends on your call type, culture fit and compliance frame:we make the recommendation with numbers, not opinion.
Partner selection runs six to twelve weeks end to end. Technology advisory and CX consulting engagements can be as short as one focused day.
For DTC and eCommerce
Scope your seasonal partner before the peak.
You want the shortlist in hand ninety days out.