Partner selection, hand-picked from a network we know by name.
We do the full needs assessment, design the RFI and RFP, run vendor questioning and audit the finalist's site visit, so your team meets a shortlist that is already qualified.
A full sourcing package, delivered end to end.
You brief us once. From there, we run every step to signed contract.
- Full needs assessment and analysis
- RFI and RFP creation and design
- Site-visit audits
- Vendor question frameworks
- Omni-channel partner matching
“I've had the pleasure of working closely with Tim for years, across many verticals and industries, including preparing and presenting winning RFPs, designing and implementing business process solutions, and networking at industry events. I've seen his unique abilities to bring strategic solutions and align the right partners to accomplish any initiative.”
The right partner, at the right cost, in the right culture.
Right partner
Hand-picked from 3,500+ domestic and 8,000+ global vetted centers, matched to your call type and channel mix.
Right cost
Agent-hour rates in the network run $8 to $35. We benchmark your proposals so you know when a bid is high.
Right culture
Culture and brand fit are graded alongside price. A partner who cannot sound like you is not the partner.
How a partner selection runs, week by week.
Four steps, roughly six to twelve weeks, with a real audit at the end.
Assess
Business assessment, call-type inventory, channel mix, culture and brand alignment.
Design RFI and RFP
We write the documents, source responses and grade them on your rubric.
Vet and audit
Finalist vendor questioning and on-site or remote audit of the delivery floor.
Match and place
Contract negotiation, launch plan and warm handoff to the placed partner.
Buyers ask us these first about Contact Center Partner Selection.
Give us your program brief. We will bring the shortlist.
First conversation is exploratory. No commitment, no cost.