Solutions / Vendor Sourcing & Selection

Vendor sourcing and selection, without the sales pitch.

We design the RFI, run the RFP, audit site visits and hand-pick the shortlist from 3,500+ domestic and 8,000+ global centers. You never sit through a bad demo.

Advisor reviewing vendor scorecards with a client team

In this lane

Three ways sourcing shows up.

Partner selection is the marquee service, but the same discipline applies to BPO scoping and contact-center outsourcing.

Contact Center Partner Selection

Full needs assessment, RFI and RFP design, vendor questioning and site-visit audits.

See partner selection

Business Process Outsourcing

End-to-end BPO scoping across customer support, technical help desk, back-office, finance and HR.

See BPO

Contact Center Outsourcing

Voice, email, chat, social, tech help and customer care, matched to a vetted partner.

See outsourcing

Two people evaluating a scorecard on a tablet in a meeting room

How we source and vet

Structured RFI and RFP, with a real audit at the end.

We do the paperwork so your team does not. Every RFI is written to your requirements; every RFP response is graded on the same rubric; every finalist gets a site-visit audit before anyone signs.

Full needs assessment and analysis
RFI and RFP creation and design
Site visit audits
Vendor question frameworks
Omni-channel partner matching

Start a sourcing engagement

Sourcing depth

The bench we source from.

Domestic centers

Global centers

Buyer engagement fee

20+ yrs

Advisor tenure

Sourcing questions

What buyers ask before a sourcing engagement.

No cost to you. Our fee is paid by the BPO partner we place, based on the contracted volume. That structure keeps our advice honest: if the shortlist is thin, we say so.

The RFI is a short qualifying document, roughly 15 to 25 questions, that narrows the field of 3,500+ domestic centers to a manageable 8 to 12. The RFP is the deep contractual bid on your finalists, usually 3 to 5 vendors, covering SLAs, staffing model, technology and pricing.

All of them. Voice, email, chat, SMS, social media, technical help desk and customer care. We source omni-channel partners as the default and single-channel specialists when the volume warrants it.

6 to 12 weeks end to end. Two weeks of assessment, four to six weeks of RFI, RFP and audits, then two to four weeks of contracting. Regulated healthcare RFPs can extend by 30 days.

Ready to start

Send us your requirements. We will send back a shortlist.

The intake takes ten minutes. The recommendation takes two weeks.

Call Tim's team+1 952-500-0806 Email salessales@theconnectedhive.com