Who we serve / Insurance
Enrollment-heavy CX for insurance carriers.
Open-enrollment surges, claims support and cross-sell service. We source contact centers with real insurance operating history, not generic BPO.
Humana + Blue Cross experience
Why insurance
Enrollment surges are their own operating problem.
Tim's Humana and Blue Cross / Blue Shield background is the reason a lot of insurance clients call us. AEP and open-enrollment volumes stress every part of a contact-center operation at once.
Services in insurance
The three that repeat here.
Contact center outsourcing
Surge-ready voice and digital partners with enrollment histories.
See outsourcingCX consulting
Process audits scoped for pre-AEP readiness and post-season retention.
See CX consultingTechnology solutions
IVR, WFM and CCaaS platform selection with HIPAA controls where PHI is in scope.
See technologyPeer
“Tim is an expert in strategic thinking, relationship management and sales. His network of contact centers and experts in the industry make him an invaluable resource for anyone he works with.”
Named-client proof
Payor programs on the resume.
The insurance work overlaps with our healthcare work; the operating memory is the same.
- Humana: enrollment and member experience
- Blue Cross / Blue Shield: enrollment and member experience
Common questions
Questions from insurance buyers.
Yes. Every first call is at no cost to the buyer. On a sourcing engagement, our fee is later paid by the placed partner, based on the volume you send. Consulting engagements have a free initial proposal so you see scope and price before you commit.
Every shortlist and every technology recommendation is scoped against the regulatory frame that matters for your work:HIPAA for PHI, PCI-DSS for card data, and public-sector data rules for government programs:up front, not as a bolt-on.
Yes. Agent-hour rates in our network run $8 to $35 across onshore, nearshore and offshore. The right lane depends on your call type, culture fit and compliance frame:we make the recommendation with numbers, not opinion.
Partner selection runs six to twelve weeks end to end. Technology advisory and CX consulting engagements can be as short as one focused day.
For insurance carriers
Stress-test your enrollment operation with us.
A structured audit before AEP is cheaper than after.