CX Consulting & Advisory
CX consulting for the operations that already have a floor.
Focused on improving customer experience across every touchpoint. AI-for-contact-center assessments, agent process and system audits, cost-reduction analysis and vendor selection.
Flexible engagements, day-rate to multi-month
What is included
The five deliverables clients ask for most.
You pick the deliverables that fit today. Each stands alone.
- AI-for-contact-center assessments
- Agent process and system audits
- Cost-reduction analysis
- Vendor selection consulting
- On-site advisory from a single day to multi-month engagements
Industry peer
“Tim drives success, defined by meaningful metrics, bringing calibrated measurement to all involved stakeholders. Ethics, fairness and transparency guide his approach in each situation.”
Consulting outcomes
Three engagements clients repeat.
AI-for-CX assessment
Where AI actually helps, where it does not, and the sequence to deploy it.
Agent process audit
Screen-by-screen review of the agent desktop, systems and scripting.
Cost-reduction analysis
Line-item cost model with defensible reduction opportunities.
How it runs
Assessment to implementation support.
1
Assessment
On-site or remote diagnostic and KPI baseline.
2
Recommendations
Prioritized backlog with expected impact.
3
Implementation support
Hands-on support to execute the top items.
4
Measure
Monthly against baseline until KPIs move.
Common questions
Buyers ask us these first about Cx Consulting For Contact Centers.
Nothing to you on a sourcing engagement. Our fee is paid by the BPO partner we place, based on the volume you send them. Consulting engagements have a free initial proposal so you see scope and price before you commit.
Partner selection typically runs six to twelve weeks end to end. Technology and CX consulting engagements can be as compact as one focused day, or as extended as a multi-month on-site.
Yes. We are independent. Any of the 3,500+ domestic and 8,000+ global centers in our network could be a match, so no single provider owns our recommendation.
Every partner shortlist and every technology recommendation is filtered through HIPAA (for PHI) and PCI-DSS (for card data) up front, informed by Tim's 20+ years on regulated payor and financial-services programs.
Book a first call:it is at no cost. Tim or a member of the advisory team will walk you through the engagement path and the questions we'll ask in discovery.
Book a diagnostic
Give us a week on your floor.
You get a written diagnostic and a prioritized backlog.