CX Consulting & Advisory
Training that supervisors, QA and managers actually use.
Materials to train and educate internal supervisors, QA teams and managers. Focused on the day-to-day decisions that make or break agent performance.
For supervisors, QA and managers
Materials
Curriculum that fits inside your own onboarding.
Everything is written to drop into your LMS or QA program. No proprietary platform required.
- Training materials for supervisors
- QA team education resources
- Manager enablement materials
- Session facilitation guides and workbooks
Peer
“He always strives to add value and perspective through industry research and well thought out responses. He is passionate about enriching his clientele but also his connections in his network.”
Audiences
Three groups, three curricula.
Supervisors
Floor management, real-time coaching and scheduling adjustments during peaks.
QA analysts
Consistent scoring, calibration sessions and feedback loops that improve behavior.
Managers
P&L literacy, KPI ownership and vendor-management basics.
Engagement steps
From assessment to measured lift.
1
Assess
Current curriculum, onboarding and QA program review.
2
Curriculum
Tailored materials for each audience.
3
Deliver
Live sessions or train-the-trainer with your leads.
4
Measure
Pre- and post-program KPI comparison.
Common questions
Buyers ask us these first about Training And Qa Enablement.
Nothing to you on a sourcing engagement. Our fee is paid by the BPO partner we place, based on the volume you send them. Consulting engagements have a free initial proposal so you see scope and price before you commit.
Partner selection typically runs six to twelve weeks end to end. Technology and CX consulting engagements can be as compact as one focused day, or as extended as a multi-month on-site.
Yes. We are independent. Any of the 3,500+ domestic and 8,000+ global centers in our network could be a match, so no single provider owns our recommendation.
Every partner shortlist and every technology recommendation is filtered through HIPAA (for PHI) and PCI-DSS (for card data) up front, informed by Tim's 20+ years on regulated payor and financial-services programs.
Book a first call:it is at no cost. Tim or a member of the advisory team will walk you through the engagement path and the questions we'll ask in discovery.
Ready to lift your team
Get supervisors and QA on the same page in six weeks.
One structured curriculum, delivered to your team.